total customer engagement Archives - Page 5 of 9

A Guide to Client Engagement During COVID-19

A deeper insight on how to engage your audience when in-person isn’t an option As working from home becomes a more permanent solution for most companies, the question most are asking is, “How can we keep our clients happy while not having the ability to interact with them in person?” A crucial business touchpoint, but [...]

Past, Present, & Future: How Technology Has Changed Fan Engagement

An inside look at how technology has transformed fan engagement, and what it means for future customer and employee touchpoints A common theme of our weekly blog posts is that we at Best.Day.Ever. deeply value fan engagement. Another theme is our understanding of how technology plays a key role in successful engagement. Take a second [...]

NFL Fan Update Team by Team

Your Team by Team Capacity Allowance Update The return of the NFL is finally here! But not without some catches. While leagues like the NBA and NHL are operating under the “bubble” format, the NFL has decided to do something different, and to the surprise of their fans, will be moving forward with their 256-game [...]

The Increasing Importance of Sports in Today’s World

Beyond Finances - How Sports Engages Us and Carries Carries Us Through It is clear that the year 2020 will be a defining moment in history. With all of the hardships around the world, it is important to keep in mind the things that unite us, one of them being sports. We all know that [...]

Are Professional Sports Benefiting From Video Games?

How leagues and players' unions are utilizing relationships with video game developers to penetrate new markets It’s no secret that sports have changed drastically during the coronavirus pandemic. As noted in last week’s blog post, leagues are getting creative in their fan engagement with the return of live sports. Today we’ll be exploring the both [...]

Fan Engagement in a Social Distancing World

How teams and leagues are using virtual fan engagement to add value for their partners and augment the fan experience The return of live sports is finally here! Now that sports leagues are beginning to resume play, what does this mean for their fans? Today we are taking a look at what some leagues have [...]

Intimate vs. Scale with Virtual Events

How and to Choose the Right Virtual Events to Maximize Engagement and Generate Returns In today’s modern society, advancements in technology have revolutionized old practices when it comes to customer engagement. Even before the global pandemic forced Corporate America to trade the conference room for the couch, one would be remiss in not noticing the [...]

Creating Wins | Part Two: The Invitee

A win-win mentality does not mean for self, it is creating wins for others Last week, we introduced a new series, Creating Wins, with a focus on the different layers of who a hospitality manager needs to create wins for. Part one focused on The Inviter, who wants to host their customer or key counter-party at a hospitality event. Part [...]

Creating Wins | Part One: The Inviter

A win-win mentality does not mean for self, it is creating wins for others “It is amazing what you can accomplish if you do not care who gets the credit.” A quote from former President Harry S. Truman, this rings true for many professions and walks of life. For those in the world of professional [...]

SGN – Sports Edition | July 1st, 2020

As we all continue to hold down the fort, here are some positive thoughts and moments from the sports world to get us through Summer is officially here, and as your favorite outdoor restaurants, shopping centers, and most importantly, barber shops & hair salons open their doors, SGN will (still) be here to highlight the [...]